How long will my order take to make?

As all of our products are handmade we ask that you allow 2-3 weeks for your order to be made and shipped. I will, of course, try my best to get them out as quickly as possible.

How do I wash my collar and lead?

We recommend a gentle hand wash in soapy water. Avoid soaking in hot water or running through the washing machine as these may damage the clay beads.

Do you accept returns?

As our items are made to order I do not accept returns for change of mind or inaccurate collar measurements. But I’m not perfect! If I have made a mistake, such as sending the wrong colour or a collar that is a different size than what was ordered, I will happily send out a replacement.

If an order arrives damaged please contact us immediately so we can assist. Please keep in mind that the clay beads we use will contain some natural imperfections that will not be considered as damage. We cannot offer refunds on damage caused by rough play, chewing or non-adherence to our washing recommendations.

Do you ship internationally?

Due to the delays that Covid has caused on international shipping I have decided, for the time being, that Knots for Dais products will only be sold within Australia. Once international shipping times return to normal I intend to start shipping overseas.